Troubleshooting MT5 Connection Issues

MT5 connection problems typically stem from authentication errors or server configuration issues that can be resolved through systematic troubleshooting steps.

Why Isn't MT5 Working?

Check the bottom right corner of your platform for error messages.

Title: MT5 bottom bar showing connection error message - Description: MT5 bottom bar showing connection error message

MT5 status bar — error messages appear in the bottom right corner

How to Fix 'Invalid Account' Errors?

Step 1 – Check Login Details

Verify your 5 or 6-digit MT5 account number
Confirm your MT5 password (not your IG password)
Check server selection

Step 2 – Login Again

Close MT5 completely
Reopen MT5
Enter correct details

How to Fix 'No Connection' Errors?

Step 1 – Check Server Selection

Select the correct server from the dropdown:

Live accounts: IG-Live
Demo accounts: IG-Demo

Step 2 – Manually Enter Server Address

Type server address manually: mt5.ig.com:443
Try connecting again

What if the Problems Persist?

Check your internet connection
Restart your computer
Reinstall MT5 if necessary

Systematic troubleshooting through credential verification, server selection, and manual configuration typically resolves most MT5 connection difficulties.

Troubleshooting MT5 Connection Issues

Why Isn't MT5 Working?

How to Fix 'Invalid Account' Errors?

How to Fix 'No Connection' Errors?

What if the Problems Persist?

Related articles