Why has my proof of payment been rejected?

We may reject your proof of payment for the following reasons:

New clients

• If you’re new to IG, you’ll need to fund your account and start trading before you can upload a proof of payment.

Unacceptable proof

• The proof is editable or is missing required information
• Incorrect information in either the proof of payment upload screen or on the transfer
• The date says ‘today’ or ‘immediately’ instead of an actual date (e.g. dd/mm/yyyy)
• The execution date of the transfer is not today’s date

Transaction amount

• The amount transferred is not in line with previous deposits
• Your base currency does not match your transaction currency*

* You can only upload proof of payment in your base currency. If funding in a different currency, please enter the amount converted to your base currency.

Other reasons

• The funds have already been applied to your account
• Potential duplicate*

*If you have uploaded multiple proofs for the same amount, you’ll need to upload the payment receipt along with a bank statement or ledger showing the individual payments.