We may reject your proof of payment for the following reasons:
New clients
- If you’re new to IG, you’ll need to fund your account and start trading before you can upload a proof of payment.
Unacceptable proof
- The proof is editable or is missing required information
- Incorrect information in either the proof of payment upload screen or on the transfer
- The date says ‘today’ or ‘immediately’ instead of an actual date (e.g. dd/mm/yyyy)
- The execution date of the transfer is not today’s date
Transaction amount
- The amount transferred is not in line with previous deposits
- Your base currency does not match your transaction currency*
* You can only upload proof of payment in your base currency. If funding in a different currency, please enter the amount converted to your base currency.
Other reasons
- The funds have already been applied to your account
- Potential duplicate*
*If you have uploaded multiple proofs for the same amount, you’ll need to upload the payment receipt along with a bank statement or ledger showing the individual payments.
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