Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money.
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money.

Why has my proof of payment been rejected?

We may reject your proof of payment for the following reasons:

New clients

  • If you’re new to IG, you’ll need to fund your account and start trading before you can upload a proof of payment.

Unacceptable proof

  • The proof is editable or is missing required information
  • Incorrect information in either the proof of payment upload screen or on the transfer
  • The date says ‘today’ or ‘immediately’ instead of an actual date (e.g. dd/mm/yyyy)
  • The execution date of the transfer is not today’s date

Transaction amount

  • The amount transferred is not in line with previous deposits
  • Your base currency does not match your transaction currency*

* You can only upload proof of payment in your base currency. If funding in a different currency, please enter the amount converted to your base currency.

Other reasons

  • The funds have already been applied to your account
  • Potential duplicate*

*If you have uploaded multiple proofs for the same amount, you’ll need to upload the payment receipt along with a bank statement or ledger showing the individual payments.

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