CFDs are leveraged products. CFD trading may not be suitable for everyone and can result in losses that exceed your deposits, so please ensure that you fully understand the risks involved.
Why has my account been closed?
Your CFD account’s been closed because it was inactive for 24 consecutive months, there were no open positions and no funds were deposited.
What can I do if my CFD account has been closed due to inactivity?
If this has happened and you want to resume trading with us, you'll need to open a new account using an alternative email address and username, along with the latest update of your personal details (KYC) and payment information.
Once you’ve activated your new account, you can link your old email address in the account settings menu on our platform.
What if I had funds in my old inactive account?
Even if there are funds in your account, it will be closed after the inactivity period. Your remaining balance will still be connected to your account and you’ll need to contact trading services to retrieve these at +65 6390 5133 or helpdesk@ig.com.sg.
You can withdraw your funds at any time even if you do not wish to apply for a new account or transfer your remaining balance from your old account to your new account, after you've completed the application process and linked the accounts.
As of 1 Sept 2023, the inactivity fee charge has been effectively removed. All new and old inactive client accounts are no longer charged S$25 from this date onwards.
Related questions
IG Academy
Become a better trader with IG Academy. Take engaging step-by-step courses, attend expert-led seminars and webinars.
©2006-2023