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CFDs are complex financial instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money. CFDs are complex financial instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.

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Help and support  /  MT4

Why isn't MT4 working?

Take a look at the bottom right of the platform. If you see a message such as ‘invalid account’ or ‘no connection’, check your login details and try to log in again. Remember to use your MT4 details, not your normal IG details – you’ll have a five or six-digit account number for MT4.

Also check the server you are logging in to. If you are using a live account, you’ll need to select ‘IG-LIVE’ from the server drop-down menu in the login window. You can also type in the address manually: mt4.ig.com:443.

Lastly, check our platform status page to ensure MT4 is up and running

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CFDs are a leveraged product and can result in losses that exceed deposits. Please ensure you fully understand the risks and take care to manage your exposure.

Trading CFDs may not be suitable for everyone, so please ensure that you fully understand the risks involved. IG does not issue advice, recommendations or opinion in relation to acquiring, holding or disposing of a CFD. IG is not a financial advisor and all services are provided on an execution only basis.

IG is a trading name of IG Limited a company registered at 2702 & 2703 Level 27, Tower 2, Al Fattan Currency House, DIFC, Dubai, United Arab Emirates. IG is authorised and regulated by the Dubai Financial Services Authority under Firm’s reference No. (F001780).

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