IG Client Services Helpdesk

MT5 chart functionality issues commonly arise from outdated market data or incomplete market information, requiring specific update procedures to restore normal operation.

Charts may show 'Waiting for update' when you first log in. This indicates the platform needs current market data to display accurate price information.

___________________________________________________________

1. Close all open charts
2. Go to 'Market Watch' panel

1. Right-click in Market Watch
2. Select 'Show all'

- Double-click a market name to open a new chart

Title: MT5 charts showing Waiting for update message and Market Watch panel - Description: MT5 charts showing Waiting for update message and Market Watch panel

Charts showing 'Waiting for update' — refresh via Market Watch to resolve

1. Right-click in Market Watch window
2. Select 'Show all'
3. Wait for market list to refresh

1. Close problematic charts
2. Open fresh charts from updated Market Watch

Display issues can occur due to disrupted data feeds or after restarting the platform. Try these steps:

- Verify your internet connection
- Restart the MT5 platform
- Log in to your account again

Contact us via <a href="https://www.ig.com/ae/contact-us" rel="nofollow noopener noreferrer" target="_blank">live chat</a> or <a href="https://wa.me/message/NPM7JFKJSV3HM1" rel="nofollow noopener noreferrer" target="_blank">WhatsApp</a>.

Why Aren't My MT5 Charts Working?

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work, and whether you can afford to take the high <a href="https://www.ig.com/usermanagement/customeragreements?agreementType=risk_disclosure_notice&amp;igCompany=igae&amp;locale=en_GB&amp;legalEntity=IGL" target="_blank" rel="nofollow noopener noreferrer">risk </a>of losing your money. Professional Clients can lose more than they deposit.

The value of shares and ETFs bought through an IG stock trading account can fall as well as rise, which could mean getting back less than you originally put in. Please ensure you fully understand the risks and take care to manage your exposure.

IG does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of a CFD. IG is not a financial advisor and all services are provided on an execution-only basis. This communication is not an offer or solicitation to enter into a transaction and shall not be construed as such.

IG is a trading name of IG Limited a company registered at 2702 &amp; 2703 Level 27, Tower 2, Al Fattan Currency House, DIFC, Dubai, United Arab Emirates. IG is authorised and regulated by the Dubai Financial Services Authority (DFSA) under reference No. F001780.

The information on this site is not directed at residents of the United States, Belgium or any particular country outside the UAE and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

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Why Aren't My MT5 Charts Working?

Why Aren't My Charts Working?

How Do I Fix Chart Update Issues?

Step 1 – Close Existing Charts

Step 2 – Refresh the Market List

Step 3 – Open New Charts

How Do I Refresh Market Data?

Step 1 – Update Market Watch

Step 2 – Reload the Charts

What If Charts Still Won't Load?