Costs and margins
Your privacy is important to us. This statement outlines our policy on how we manage the personal information we hold about our customers, shareholders and others. It applies to all organisations in the IG group of companies.
It is our policy to respect the confidentiality of information and the privacy of individuals. We are bound by the data protection principles contained in the Data Protection Act 1998.
Our business is to meet our customers' needs for a range of financial services. To do this effectively, we need to collect certain personal information.
The type of personal information we may collect can include (but is not limited to) name, address, date of birth, contact details, income, assets and liabilities, account balances, trading statements, tax and financial statements and employment details.
We obtain most of the information directly from our customers through application or other forms, and from maintaining records of information provided in the course of ongoing customer service. We may also obtain information from other sources.
We may ask for other information voluntarily from time to time (for example, through market research, surveys or special offers) to enable us to improve our service or consider the wider needs of our customers or potential customers.
If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.
While we may send you marketing material from time to time that we think will be useful to you, we are conscious of the need to respect your privacy.
Unless you are informed otherwise, the personal information we hold is used for establishing and managing your account, reviewing your ongoing needs, enhancing customer service and products and giving you ongoing information or opportunities that we believe may be relevant to you.
Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to:
We train our employees who handle personal information to respect the confidentiality of customer information and the privacy of individuals. We regard breaches of your privacy very seriously and will impose appropriate penalties, including dismissal.
We have an appointed Privacy Officer to ensure that our management of personal information is in accordance with this statement and the Privacy Act.
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
We endeavour to ensure that the personal information we hold is accurate and up to date. We realise that this information changes frequently with changes of address and other personal circumstances. We can generally update your customer information over the telephone.
Under the Data Protection Act, you have the right to obtain a copy of any personal information which we hold about you and to advise us of any perceived inaccuracy. The Act does set out some exceptions to this.
To make a request, please write to us, verifying your identity and specifying what information you require.
We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. We will acknowledge your request and respond to it within 40 days of receipt of your application and any applicable fee.
If you are not satisfied with our response to your complaint, you can telephone the Information Commissioner's information and enquiries line on +44 1625 545 745.
If you want to:
phone us on 0800 409 6789 or +44 20 7896 0079, email us at firstname.lastname@example.org or write to us at:
Cannon Bridge House
25 Dowgate Hill
Privacy: web supplement
This statement outlines some privacy issues specific to this website.
We may collect personal information you enter when using our website.
For information about the cookies on this site, please visit our managing your cookies page.
We are constantly striving to improve functionality on this site through technology changes. This may mean a change to the way in which personal information is collected or used. The impact of any technology changes which may affect your privacy, will be notified in this Supplement at the time of the change.